Wednesday, July 24, 2013

The Ineptitude of US Soccer

It boggles my mind at just how utterly useless US Soccer is when it comes to tickets for their supporters—especially when it comes to away games. Case in point: the upcoming game in Costa Rica.

Last night, US Soccer sent an e-mail to US Soccer Supporters Club members, saying that there would be a USSSC-exclusive sale of tickets to the away game this morning at 9am Central. Strike one: less than a twenty-four hour notice.

My friend Charlie, who is also planning to go, said he would take care of getting our tickets, so I didn't worry about it this morning. Right about 9, I got a text from Charlie; he was only able to get one ticket, and he did that before it was actually 9:00. Strike two: starting the sale before the stated time.

I then hopped onto the USSSC-member page to try and buy myself a ticket. At 9:03 (according to my phone), I sent a text to Charlie to say they were sold out. Strike three: getting such a tiny amount of tickets that they were sold out within three minutes of going on sale the stated sale time.

Not surprisingly, US Soccer has again struck out.

Granted, getting tickets is a bit easier these days; in 2009, you still had to fax in forms to Soccer House in Chicago. But getting away tickets during this Hex has mostly been a disaster:
  • tickets for Honduras didn't get mailed out; people had to pick them up from a hotel in San Pedro Sula;
  • tickets for Azteca were delayed multiple times, and arrived mere days before the Denver game;
  • American Outlaws arranged the tickets for Jamaica, but were apparently given a bad batch before having them swapped out for the proper tickets.
So, US Soccer: figure it out already. I know there's some goofy game you play with the other federations about away ticket allocations; but for the sake of your supporters, please stop it. The number of fans traveling to away games—especially qualifiers, and doubly-so the Hex—has been growing. We want to be loyal and support you, at home and on the road; you're keeping us from doing that.

So now what? Hopefully AO will have some tickets for sale separate of their ground package, as we're not planning on doing that. Otherwise, I just don't know.

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